Last Updated: October 2025
At Hexual Tension Music, we value your satisfaction and strive to deliver high-quality products and experiences. Please read our refund and return policy carefully before making a purchase.
Digital Music Purchases
All digital music purchases (including downloads, albums, singles, and digital bundles) are non-refundable once your order has been processed.
This policy is in place because digital products are delivered instantly and cannot be returned.
If you experience any issues with accessing or downloading your music, please contact us at support@hexualtensionmusic.website, and we’ll make sure you receive the correct files or resolve any technical problems.
Physical Products
Physical merchandise (such as CDs, vinyl records, apparel, or accessories) may be returned or exchanged within 30 days of delivery, provided that:
- The item is unused, unworn, and in its original packaging.
- You include your proof of purchase or order number.
- The item is not a final sale or custom-made product.
To initiate a return, please email returns@hexualtensionmusic.website with your order details. Once approved, we’ll provide return instructions.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your order arrives damaged or incorrect, contact us within 7 days of receipt at support@hexualtensionmusic.website with photos and a description of the issue.
We’ll arrange for a replacement or refund as quickly as possible.
Non-Returnable Items
The following items cannot be returned or refunded:
- Digital music downloads
- Gift cards
- Clearance or final sale items
- Custom or personalized products
Contact Us
If you have questions about this policy or need help with a purchase, reach out anytime at:
📧 support@hexualtensionmusic.website
🌐 www.hexualtensionmusic.website